Airport · airline · baggage · complaints
Islamabad Airport Contact Information
Find the correct organisation for a problem at Islamabad International Airport (ISB). This is an independent website and cannot change bookings, trace bags, approve visas or speak for the airport.
Verified airport administration details
Pakistan Airports Authority contact for AIIAP Islamabad
The current Pakistan Airports Authority aeronautical publication lists the Chief Operating Officer / Airport Manager administration at Islamabad International Airport as:
- Telephone: +92 42 99240508
- Email: apm.aiiap@paa.gov.pk
Important: these are published airport-administration details, not a promised 24-hour passenger booking or flight-status helpline. For bookings, check-in, cancellation, wheelchair requests and checked baggage, contact the operating airline first.
Bookings and flight changes
Contact the airline
Only the airline can confirm or change a booking, ticket, refund, seat, check-in status, meal, baggage allowance or flight-specific special-assistance request.
Use the airline's official website or app. Be cautious with telephone numbers copied from advertisements or unofficial directory pages.
Missing or damaged bags
Report to baggage services before exit
Checked baggage is an airline matter. Report a missing or damaged checked bag to the airline or its baggage-services representative before leaving the terminal whenever possible, and obtain a Property Irregularity Report (PIR) reference.
Airport facilities or staff
Use an information desk
The official airport complaint page says information desks in the lounges handle passenger queries and complaints, with complaint registers available at the counters. This is the most direct route while you are still at the airport.
If you have already left, use the official airport or PAA channel and provide the date, time, location and a concise description.
Complaints and feedback
Use the official PAA channel
For airport services, facilities or staff, use the official Islamabad Airport complaint and feedback page. For an airline service, send the complaint to the airline and retain the booking and complaint references.
Immigration, customs and security
Ask the responsible agency
Visa decisions and immigration processing are not controlled by the airport or this website. Customs questions belong to customs officials, and airport-security incidents should be raised with the security staff on duty.
For a live problem inside a controlled area, ask a uniformed official or the nearest information desk rather than searching for an unofficial number.
Urgent medical help
Alert airport staff immediately
The official airport services page says medical response is available and directs passengers to a facilitation counter, a “For Your Help” team member or the PAA Medical Inspection room / clinic.
For an immediate emergency, alert nearby airport or airline staff first so the on-site response can be activated without delay.
Before contacting anyone
Information that helps resolve a case
- Passenger name exactly as booked, flight number and travel date.
- Booking reference when speaking to the airline.
- Baggage tag and PIR reference for a checked-bag report.
- Date, approximate time and exact airport area for a facility complaint.
- A safe callback number and copies of relevant receipts or photographs.
Do not post passport scans, full payment-card details or booking credentials on public social media.
Common questions
Islamabad Airport contact FAQ
Is +92 42 99240508 a Islamabad Airport booking helpline?
No. The current Pakistan Airports Authority aeronautical publication lists it as an airport-administration contact. Ticketing and booking changes belong to the operating airline.
Who handles Islamabad Airport ticket changes and cancellations?
The operating airline or ticket issuer handles booking changes, cancellations, refunds, seats and check-in questions.
Who handles missing checked baggage at Islamabad Airport?
Report it to the airline or baggage-services desk and obtain a Property Irregularity Report reference before leaving the terminal where possible.
Official sources
Contact details and responsibilities
- Pakistan AIP: current Islamabad aerodrome administration record
- Official Islamabad Airport complaint guidance
- Official airport emergency and medical guidance
Sources checked 10 July 2026. Contact details can change. Verify them on the linked PAA publication before relying on them for a time-sensitive matter.